Facebook Audiences sync error on ENV-0 and ENV-3

Incident Report for Actito

Update

We continue to make progress in our investigation and are actively working to restore normal Facebook audience synchronization.

There is currently no change in the impact:
* New Facebook audiences cannot be created.
* Existing Facebook audiences remain unchanged on Facebook.

We will share another update as soon as additional information becomes available.
Posted Jun 05, 2026 - 16:52 CEST

Update

Our investigation is ongoing and we are continuing to monitor the situation closely.

There is currently no change in the impact previously reported. We will share further updates as more information becomes available.
Posted Jun 04, 2026 - 17:49 CEST

Identified

We are currently experiencing an issue affecting Facebook audience synchronization.

As a result:
* New Facebook audiences cannot currently be created.
* Existing Facebook audiences are not being synchronized and remain unchanged on Facebook until the issue is resolved.

Our team has identified the source of the issue and is actively working with our partner to restore normal operations.
This error does not affect Google Ads Audiences.

We will provide further updates as more information becomes available.
Posted Jun 04, 2026 - 10:00 CEST
This incident affects: ENV-0 : www.actito.be (Europe) (Audiences) and ENV-3 : www3.actito.com (Europe) (Audiences).