Monitoring - Campaign delivery performance on ENV-3 has stabilized, and no further delays have been observed since 19:56 CET. We are actively monitoring the environment and continuing our investigations to fully identify the root cause to ensure long-term stability.
Jul 12, 2026 - 21:28 CEST
Investigating - We are currently experiencing delays with transactional and scenarized e-mails sendings on our ENV-3. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.
Jul 12, 2026 - 18:10 CEST
Update - At this stage, our investigations have not identified any configuration issue that would conclusively explain the incident. Based on the evidence gathered so far, we believe the most likely cause was a hardware malfunction. As a precautionary measure, the affected equipment has been permanently decommissioned and removed from our infrastructure. Network traffic is now fully handled by our redundant architecture. We are continuing enhanced monitoring of our network links to confirm service stability and ensure the resilience of the infrastructure. Our teams remain fully engaged and will continue to provide updates as soon as additional relevant information becomes available.
Jul 10, 2026 - 15:35 CEST
Update - Our engineering team is actively investigating the root cause of the component failure and working on further mitigation steps to improve system resilience. We will continue to monitor the situation closely to ensure ongoing stability.
Jul 09, 2026 - 13:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 08, 2026 - 16:23 CEST
Update - We are continuing to investigate this issue.
Jul 08, 2026 - 15:59 CEST
Investigating - You might face some errors/timeouts when trying to send an ATMP message.
Jul 08, 2026 - 15:04 CEST
Completed -
The scheduled maintenance has been completed.
Jun 30, 00:35 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 23:00 CEST
Scheduled -
A maintenance operation on our network infrastructure will take place on June 29, 2026, at 11:00 PM (CEST).
The purpose of this intervention is to improve the security and resilience of our services.
During the maintenance, services hosted in our ENV-0 datacenter may experience a temporary interruption of connectivity.
During this time: - Users may be temporarily unable to access Actito. - Active sessions may be interrupted. - Ongoing file transfers (FTP), API calls, and HTTP/HTTPS connections may fail and need to be retried.
No impact is expected on: - ENV-1 and ENV-3 environments - Campaign sending - Email deliverability - DMA and ATMP services
Once the migration is completed, all services will resume normally.