Update - We can confirm that all campaigns scheduled this morning have been sent successfully and on time.
Nevertheless, the reporting is still delayed and will be updated gradually.
Jan 20, 12:30 CET
Identified - The Actito teams are actively monitoring the systems as very large volumes are foreseen due to the launch of the Sales period in France.
All campaigns are being executed smoothly. Though, we are currently experiencing some delays in the processing of the reporting of the campaign. The reporting will gradually catch up once the volume subsides.
However, we can confirm thi issue only concerns reporting. Campaigns are being executed fast and with no delay
Jan 20, 09:28 CET
Portal Operational
Email campaign Operational
SMS campaign Operational
Push campaign Operational
Print campaign Operational
Reporting Degraded Performance
Survey Operational
API Operational
Automation Operational
Scenario Operational
Automatic segmentation Operational
Automata Operational
TEST environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021

No incidents reported.

Jan 20, 2021
Resolved - This incident has been resolved.
Jan 20, 08:43 CET
Update - The last instabilities regarding the Dashboard or the creation of email campaigns have been corrected as of 18:40.
The fix to the issue is now fully deployed.
Do not hesitate to contact our support team for additional inquiries.
Jan 19, 18:56 CET
Monitoring - The environnent has been restarted successfully.
Some instabilities may remain regarding the Dashboard or the creation of email campaigns.
They are actively monitored by our teams.
Jan 19, 13:44 CET
Investigating - We are experiencing an issue with our Paris servers (platform URL = https://www3.actito.com/actito-portal/login).
Our IT teams are working on correcting the issues and relaunching the environment.
Jan 19, 12:09 CET
Jan 19, 2021
Jan 18, 2021
Resolved - This incident has been resolved.
Jan 18, 16:21 CET
Monitoring - A correction has been implemented.
Transactional emails API calls are now operational again.

After review, only a limited number of licences were impacted by this incident. If you've been affected, your CSM will provide you additional details directly
Jan 18, 14:45 CET
Identified - Our IT teams have identified the causes of the incident and are working on a fix.
Jan 18, 14:24 CET
Investigating - We are experiencing an issue on API calls aimed at triggering "transactional emails" for licences hosted on our Brussels datacenter (API hostname = https://api.actito.com or https://actito.be/ActitoWebServices)
Our IT teams are urgently investigating the issue.
Jan 18, 12:40 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.