Actito Status page
All Systems Operational
ENV-0 : www.actito.be (Europe) ? Operational
Portal Operational
API Operational
E-mail Campaigns Operational
SMS Campaigns Operational
Scenarios Operational
Reporting Operational
Forms Operational
ENV-1 : www1.actito.com (North America) ? Operational
Portal Operational
API Operational
E-mail Campaigns Operational
SMS Campaigns Operational
Scenarios Operational
Reporting Operational
Forms Operational
ENV-3 : www3.actito.com (Europe) ? Operational
Portal Operational
API Operational
E-mail Campaigns Operational
SMS Campaigns Operational
Scenarios Operational
Reporting Operational
Forms Operational
Extra features Operational
Actito Transactional Messaging Platform (ATMP) Operational
Actito Distributed Marketing (ADM) Operational
Actito Marketing Intelligence (AMI) Operational
Actito Push Notifications (APN) Operational
TEST environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 15:44 CET
Identified - The network has been stabilized, resulting in smoother navigation in the interface and in e-mails.
Some peaks may still occur, resulting in temporary latencies that quickly subside.
We continue to actively monitor the environment.

Nov 25, 11:53 CET
Investigating - We are encountering slowness in the User Interface of ENV-0.
This does not impact the sending of e-mails, which is going well. Some slowness may encountered on the display of e-mails in mailbox.
Our IT team is closely monitoring the network.

Nov 25, 09:38 CET
Nov 24, 2022
Resolved - This incident has been resolved.
Nov 24, 17:31 CET
Monitoring - The ATMP issue has been fixed. Access to the UI and to the API has been restored.
Our IT team continue to closely monitor the application.

Nov 24, 15:01 CET
Investigating - We are encountering an issue on the ATMP platform. API calls are returning errors 500 and the UI is unstable.
Our IT teams are investigating urgently.

Nov 24, 14:34 CET
Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 18:16 CET
Monitoring - The issue has been fixed and all e-mails sent now are correctly delivered.
We are monitoring the state of e-mails sent during the outage.

Nov 23, 17:06 CET
Investigating - We are encountering an issue with the sending of 2FA e-mails used to connect into ENV-0 and ENV-3, as well as test e-mails in ENV-0.
Our IT teams are investigating the issue.
The 'real' e-mail campaigns are not impacted and all scheduled/triggered e-mails are still going out as usual.

Nov 23, 16:23 CET
Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - We can confirm that all the backlog of events have been processed and that statistics are being processed at the normal speed.
Nov 21, 09:26 CET
Identified - E-mail campaign stats are now processed with a normal speed again.
A substantial backlog is however still remaining. It is expected to be cauth up by tomorrow morning.

Nov 18, 17:40 CET
Investigating - We are encountering delays in the reporting of e-mail campaigns on ENV-0 and ENV-3.
As a result, inconsistencies may appear in the reports. Interactions are recorded correctly but their processing is delayed.
It will take around 3 hours to process the backlog of events.

Nov 18, 11:38 CET
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Nov 17, 2022

No incidents reported.

Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 17:51 CET
Update - Thanks to the joint efforts during the Monday maintenance and the ensuing stabilization operations, we are pleased to confirm that the second service interruption, scheduled on Thursday, is no longer required.

Following the first intervention, the scheduled optimizations have been carried out successfully without additional service interruption.

If you have any questions, do not hesitate to contact the Actito support.

The Actito Team

Nov 15, 16:58 CET
Scheduled - In order to enhance the performance and the stability of our infrastructure, we will carry out a maintenance on the Actito Transactional Messaging Platform (ATMP).
To minimize the impact, this scheduled maintenance will take place at night.
It will take place over 2 nights, a few days apart. ATMP will remain available between the 2 interventions.

The first intervention will occur on Monday November 14 between 04:00 AM and 08:00 AM (UTC+1).
The second intervention will occur on Thursday November 17 between 04:00 AM and 08:00 AM (UTC+1).

During the interventions:
• You will not be able to log into the ATMP interface;
• All calls to the AMTP API (e-mail creation and trigger, reporting,...) will fail without being put in queues: we invite you to pause your API calls;
• No files/exports will be dropped (although FTPs remain available);
• Opening/clicks stats will not be recorded in previously sent e-mails, and links will not work during the downtime;
• E-mails scheduled during the intervention will be triggered once it is finished.

Oct 21, 13:58 CEST
Nov 15, 2022

No incidents reported.

Nov 14, 2022
Completed - The scheduled maintenance has been completed.
Nov 14, 10:22 CET
Verifying - Maintenance has been completed. All ATMP services are operational.
We continue to monitor closely all service items.

Nov 14, 09:44 CET
Update - The maintenance is still in progress.

The following services are fully operational
• API to send an email with attachment
• User Interface to edit and test emails and to get reports

The following service is working with degraded performance
• access to the login page of the User Interface is slow
• API to send an email without attachment
• API to get token

Nov 14, 09:00 CET
Update - We are still in progress on the scheduled maintenance.

The following services are fully operational
• API to send an email with attachment
• User Interface to edit and test emails and to get reports

The following service is working with degraded performance
• access to the login page of the User Interface is slow

The following services are not yet operational:
• API to send an email without attachment
• API to get token (not necessary for sending emails)

Nov 14, 08:08 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:01 CET
Scheduled - In order to enhance the performance and the stability of our infrastructure, we will carry out a maintenance on the Actito Transactional Messaging Platform (ATMP).
To minimize the impact, this scheduled maintenance will take place at night.
It will take place over 2 nights, a few days apart. ATMP will remain available between the 2 interventions.

The first intervention will occur on Monday November 14 between 04:00 AM and 08:00 AM (UTC+1).
The second intervention will occur on Thursday November 17 between 04:00 AM and 08:00 AM (UTC+1).

During the interventions:
• You will not be able to log into the ATMP interface;
• All calls to the AMTP API (e-mail creation and trigger, reporting,...) will fail without being put in queues: we invite you to pause your API calls;
• No files/exports will be dropped (although FTPs remain available);
• Opening/clicks stats will not be recorded in previously sent e-mails, and links will not work during the downtime;
• E-mails scheduled during the intervention will be triggered once it is finished.

Oct 21, 13:56 CEST
Nov 13, 2022

No incidents reported.