Actito Status page
Update - We continue to make progress in our investigation and are actively working to restore normal Facebook audience synchronization.

There is currently no change in the impact:
* New Facebook audiences cannot be created.
* Existing Facebook audiences remain unchanged on Facebook.

We will share another update as soon as additional information becomes available.

Jun 05, 2026 - 16:52 CEST
Update - Our investigation is ongoing and we are continuing to monitor the situation closely.

There is currently no change in the impact previously reported. We will share further updates as more information becomes available.

Jun 04, 2026 - 17:49 CEST
Identified - We are currently experiencing an issue affecting Facebook audience synchronization.

As a result:
* New Facebook audiences cannot currently be created.
* Existing Facebook audiences are not being synchronized and remain unchanged on Facebook until the issue is resolved.

Our team has identified the source of the issue and is actively working with our partner to restore normal operations.
This error does not affect Google Ads Audiences.

We will provide further updates as more information becomes available.

Jun 04, 2026 - 10:00 CEST

About This Site

We continuously monitor the status of our platform. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service at support@actito.com

ENV-0 : www.actito.be (Europe) Partial Outage
Portal Operational
API Operational
E-mail Operational
SMS Operational
Push Operational
In-App Operational
WhatsApp Operational
Audiences Partial Outage
Forms & Pages Operational
Scenarios Operational
Reporting Operational
Data flows (Imports / Exports) Operational
ENV-1 : www1.actito.com (North America) Partial Outage
Portal Operational
API Operational
E-mail Operational
SMS Operational
Push Operational
In-App Operational
WhatsApp Operational
Audiences Partial Outage
Forms & Pages Operational
Scenarios Operational
Reporting Operational
Data flows (Imports / Exports) Operational
ENV-3 : www3.actito.com (Europe) Partial Outage
Portal Operational
API Operational
E-mail Operational
SMS Operational
Push Operational
In-App Operational
WhatsApp Operational
Audiences Partial Outage
Forms & Pages Operational
Scenarios Operational
Reporting Operational
Data flows (Imports / Exports) Operational
Extra features Operational
Actito Transactional Messaging Platform (ATMP) Operational
Actito Distributed Marketing (ADM) Operational
Actito Marketing Intelligence (AMI) Operational
TEST environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 5, 2026

Unresolved incident: Facebook Audiences sync error on ENV-0 and ENV-3.

Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026
Resolved - This incident has been resolved.
Jun 2, 15:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 10:15 CEST
Identified - The root cause has been identified as a hardware failure.

Recovery operations are currently in progress to restore the service.

Jun 2, 09:49 CEST
Investigating - We are currently investigating an issue affecting access to the Scenario module in the Actito UI on ENV-0.

Based on our current findings, the issue appears to be limited to the user interface. Scenario executions are not affected.

Jun 2, 09:33 CEST
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.