Resolved -
Reportings are now updated. All services are back to normal.
This incident is closed.
Jul 16, 19:07 CEST
Monitoring -
All services are confirmed to be fully operational at normal speed.
The only remaining impact is a delay in campaign reports, which will be fully updated in the coming hours.
Jul 16, 17:09 CEST
Update -
A new fix has been put in place.
The service is now back to normal. The campaigns that were blocked are now nearly all sent and all the user interfaces / APIs are available.
Jul 16, 15:20 CEST
Identified -
Our service is once again overloaded, which is causing difficulties in accessing campaign edition in the Actito portal and via API.
Our teams are doing everything possible to get things back to normal as quickly as possible.
Jul 16, 14:46 CEST
Update -
We are still experiencing delays in sending e-mail campaigns. We are continuing to work on restoring sending speed.
Jul 16, 13:45 CEST
Monitoring -
A fix has been implemented.
The service is now back to normal. The campaigns that were blocked are being sent progressively and all the user interfaces / APIs are available.
There are still some delays in sending emails / sms for the time being.
Jul 16, 12:35 CEST
Update -
We are continuing to work on a fix for this issue.
Jul 16, 11:50 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 16, 10:07 CEST
Investigating -
We currently have an issue on ENV-3, impacting campaigns sent by API or scheduled in the UI.
There are also errors in the UI while trying to manage campaigns.
Our IT team is urgently working on fixing this problem.
Jul 16, 09:36 CEST