Delays in Email sending and reporting

Incident Report for Actito

Resolved

This incident has been resolved.
Posted Nov 15, 2019 - 14:18 CET

Update

The delay is caught up and every campaign from this morning has been sent.
Minor delays are still experienced for new campaigns.
The reporting is now up to date.
Posted Nov 15, 2019 - 12:39 CET

Update

The delay is caught up and every campaign from this morning has been sent.
Minor delays are still experienced for new campaigns.
The reporting is now up to date.
Posted Nov 15, 2019 - 12:38 CET

Update

Our IT team is working on solving the problem.
We are keeping you updated on the situation.
Posted Nov 15, 2019 - 10:57 CET

Investigating

We are currently experiencing delays with e-mails sendings : campaigns are being sent slower than expected and the reporting is not up to date.
Campaigns are being processed even if no interactions are found.
Our IT team is investigating the problem in order to get back to a normal sending speed.
Posted Nov 15, 2019 - 10:29 CET