ACTITO DOWN

Incident Report for Actito

Resolved

That incident has been resolved
WS were down between 10h47 and 11h02
Platform was down between 10h47 and 11h07

Posted Nov 06, 2019 - 11:55 CET

Update

All mails that could not have been sent during the downtime have been relaunched.
Yet, external calls ( API) can not be relaunched and are lost

We are checking up the situation linked to automatic processes ( scenarios)

Posted Nov 06, 2019 - 11:37 CET

Monitoring

A fix has been sent. We are monitoring the situation.

We will list the impacts and keep you updated.

Posted Nov 06, 2019 - 11:18 CET

Investigating

Best,

A service-critical server is down, which means that the PROD situation is highly-degraded

- The access to the protal is unacessible as well as the access to specific apps

- No new e-mails are being sent

- Images and links in mails received by users are not reachable

- SMS campaigns can not be sent

- Webservices are unacessible

- Automatic process aren't working ( synchronization, scenario execution)

- Reporting is not working

We keep you updated ASAP

Posted Nov 06, 2019 - 11:14 CET